Job Title: Front Desk-office
Location: Canada-Picton, ON
Full Time/ Part time
We are looking for a skilled Front Desk Receptionist to serve as the face of our business and connect with guests in a friendly manner. Candidates should have customer service experience but may apply with a desire to learn.
The ideal Front Desk Receptionist enjoys being around people and can manage multiple tasks at once. They must understand the importance of responding quickly to guests’ needs and complaints.
The position pays $15hr plus yearly bonusing. Available shifts are 11:00pm to 7:00am. The position is part time with potential for full time.
Register guests and assign rooms. Accommodate special requests whenever possible.
Know room locations, types of rooms available, room rates as well as services of the property
Be sales-minded. Present options and alternatives to guests and offer assistance in making choices
Process guest check-ins and check-outs and file room keys
Thoroughly understand and adhere to proper debit, credit, and cash handling policies and procedures
Know and enforce Company policies
Be aware of major activities within the Inn including large group reservations and renovations or projects
Know how to use front desk office equipment including required software
Respond to all emails with pertinent and accurate information in a professional manner
Use proper telephone etiquette. Always answer the phone and return any messages for missed calls
Maintain the cleanliness and neatness of the front desk area and all surrounding public use areas such as the rear hallway and washrooms
Maintain the stock of the front desk
Complete and initial the ‘Front Desk Handover’ log daily
Know safety and emergency procedures and be aware of accident prevention policies
Proven experience in the customer service industry (recommended, but not required)
Bilingualism is a bonus
Experience in using computers.
Excellent oral and written communication skills
Friendly manner is a must
Ability to follow and enforce all company policies.
Excellent physical condition and stamina
TO APPLY-Apply Now
Submit a resume in person at the front desk of the Picton Harbour Inn, 33 Bridge St, Picton, ON or apply online. Selected candidates will be contacted for an interview.