Position: Program Manager III
Location: Toronto, Canada
Managing a service, business or product, with demonstrated improvement in results.
Successful project delivery, particularly in deploying global services and technologies at scale.
Documenting business requirements and specifications, working cross-functionally with customers, legal, service teams, technology, and vendors.
Tracking and reporting on project or service health, including quality, cost, speed, and project status. Must be able to dive deep into data.
Demonstrating a bias for action and an ability to deal with great ambiguity.
You will interact with a fast-moving customer, and your challenge will be to deliver an optimized and flexible shared service (consisting on vendors and operations) that responds quickly to diversifying needs but remains accurate and compliant. You will require data-driven judgment, and be able to earn trust with your customers. Core responsibilities will include:
Create, own and continuously improve the process of obtaining all required transportation checks; coordinating all aspects of their completion, performing work where possible and assigning and tracking completion by others as needed
Establish SLAs, KPIs and Improvement goals; regularly report out to key stakeholders
Adjudicate when required, especially in complex scenarios requiring high judgment and coordination.
Procure and manage new vendors to fulfill commitments where capability is unavailable with existing vendors.
8+ years’ service, product or business management experience.
Intermediate to advanced analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
Bachelor’s degree or equivalent experience.